FAQ

DO YOU HAVE A BRAND AMBASSADOR PROGRAM?

We do! EINNIM brand ambassadors are all over the US. Unfortunately, because we are still a small business, we are unable to work overseas or in Canada. But don't fret, we anticipate being able to do so soon!

Contact EINNIM via email to learn more!

WHAT IF I AM NOT SATISFIED WITH MY PURCHASE?

EINNIM is all about customer satisfaction. We are happy to take back and/or exchange any products with the exception of our soaps. In an effort to comply with the current COVID-19 restrictions and guidelines, it is important that we refrain from accepting any hygiene-related products.

HOW LONG DOES IT TAKE TO PREPARE AN ORDER FOR SHIPPING?

Candles: Because our candles are bespoke products, we ask that customers allow 5-7 business days for production AND roughly 7-10 business days for shipping. 

Soaps + other products: All other EINNIM products have been made at least 2-3 weeks in advance therefore they are ready to ship when ordered. 

**Please allow 7-10 business days for processing of all orders placed on or after 11/25/2020.**

DO YOU TAKE LARGE CUSTOM ORDERS?

We ABSOLUTELY do!

Weddings, birthday gifts, corporate gifts boxes, bridal party proposals, anniversary gifts... you name it!

Just give us a shout at hello@einnim.com.

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

Because we are a growing business, shipping outside of the US is not an option just yet. But don't fret, it is definitely on our radar and we plan to be able to very soon!

WHERE CAN I FIND YOUR TERMS OF USE + PRIVACY POLICY?

Head on over to Terms of Use + Privacy Policy. Please feel free to Get in Touch if you have any additional questions.

WHAT SHIPPING SERVICE DO YOU USE?

DO I HAVE TO AGREE TO THE TERMS OF USE IN ORDER TO PLACE AN ORDER?

Currently, because we are still a very small business, we are only able to use USPS to ensure that we are able to maintain our free domestic shipping offer. 

With that said, we understand that there are frequent delays due to the current issues surrounding the shipping service. 

We make it a goal to check each package every day and receive email updates from USPS to ensure that there are no issues with your package. 

If we do run into an issue, do not fret, we will reach out to you via email from hello@einnim.com to determine next steps. 

Due to GDRP compliance requirements, it is necessary that all e-commerce purchased be accompanied by an authorized agreement from the purchasing party.

We of course want our customers to feel comfortable with their purchasing experience. 

If you are in the Chicago area, and feel more comfortable with an in-store purchase, we encourage you to head to one of the standing locations where our products are sold. 

DOES EINNIM OFFER WHOLESALE OPPORTUNITIES?

We sure do! Head to our Stockist Application to complete a brief questionnaire and we'll get back to you with reseller information within 2-3 business days.

©2020 by EINNIM. - Terms of Use + Privacy Policy

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