FREQUENTLY ASKED QUESTIONS
What's the investment for an Einnim experience? Virtual Workshops: Flat rate of $65 per person. In-Home Workshops: Pricing starts at $40 per person. On-Site Activations: Pricing varies depending on the overall scope of the event.
Can I book an event without an operating fee? In-Home Experiences: A $25 flat travel and operating fee's required. Corporate + Office Events: A $175 flat operating fee's required. On-Site Activations: Activation operating fees start at $650. Coverage: These fees cover the specific staffing, transit, and operational logistics needed to bring our complete mobile studio directly to your venue.
What's the difference between an in-home experience, a corporate workshop, and an activation? In-Home Workshops: These are perfect for small, private gatherings hosted right in your residence. You're charged based on the number of guests and how many distinct activities you select (up to 3), plus a flat travel fee. Corporate Workshops & On-Site Activations: Designed for professional office settings or large-scale brand events. You're charged a per-person rate for the workshop materials, plus an activation and design/operating fee to cover custom planning, heavy logistics, and on-site staffing.
What types of DIY workshop experiences does Einnim offer? Core Offerings: Soy wax candles, bath bombs, vegan-friendly soaps, sugar scrubs, and incense cones. Full Menu: You can view our complete menu of creative experiences directly on our page.
What geographic areas does Einnim serve for on-site events? Standard Service Area: We're happy to host mobile on-site workshops within a 40-mile radius of Oak Brook, Illinois. Outside Service Area: If you're requesting a spot outside of this standard zone, it just depends on our coordinator's availability and additional travel fees.
How far in advance can I book an Einnim workshop? Booking Basis: We take bookings on a rolling basis, depending on calendar availability. Recommendation: We highly recommend booking as early as possible for weekends, large gatherings, and corporate activations so you get your spot. Confirmation: Dates are only officially secured once your payment's processed. Availability isn't guaranteed until payment's complete.
What are Einnim's payment and billing policies? Payment Terms: All pricing's fixed, non-negotiable, and required before any operational work begins. We don't offer delayed payment terms like Net 30. Confirmation: Bookings aren't confirmed and we can't allocate materials until your deposit is received. Refunds: All payments and deposits are strictly non-refundable, including for cancellations, rescheduling, or scope changes.
Are there minimums for private events and custom orders? Requirements: Yes, all private events and custom projects have minimum guest counts or order minimums. Purpose: These minimums vary by experience and are necessary so we can reserve your date and make sure we have enough staff and materials ready for you. The Specifics: We require at least 4 guests for in-home events, 15 guests for office events, and 50 guests for activations, with a $375 minimum for private events. For all other workshops and custom product orders, there's a minimum quantity of 24 items and a $500 minimum.
Can I reschedule my scheduled event or custom order? Policy: We look at reschedules on a case-by-case basis, depending entirely on our studio availability. Fees: Rescheduling fees may apply depending on timing and scope. Note: Payments remain non-refundable to help us keep everything running smoothly and prevent last-minute chaos.
How customizable are Einnim products and workshops? Options: We offer so many fun ways to customize! Select items and workshops allow signature scent blending, custom labels, packaging, or curated details. Conditions: Customization varies, requiring minimum quantities, additional lead time, and added fees. Deadlines: All details must be finalized before production starts. Inquiries: Contact us at hello@einnim.com to discuss custom experiences and corporate gifting details.
Does Einnim offer free shipping on domestic orders? Domestic Shipping: Yes, shipping's 100% free within the United States. Carrier: We ship exclusively via USPS to maintain this free offering for you.
How long does it take to prepare and ship an order? Soy Candles: Because our candles are lovingly made to order, please allow 3 to 5 business days for production, plus approximately 5 to 7 business days for shipping via USPS. Soaps & Other Items: All other Einnim products are produced 2 to 3 weeks in advance and are completely ready to ship at the time of purchase via USPS.
What shipping service do you use? Carrier: We use USPS exclusively. Tracking: We actively monitor all outgoing shipments daily with regular tracking updates to keep an eye on them. Issues: If a delay pops up, we'll email you from hello@einnim.com to coordinate next steps together.
Can I schedule a pick-up or local delivery for my order? Pick-up: Our store pickup's no longer available. Local Delivery (Within 20 miles): We offer local delivery right to your door! Local Delivery (Within 40 miles): Available for a flat $10 fee. Coordination: Just reach out to hello@einnim.com to set up your delivery path.
Do you ship to Canada or other international destinations? International Shipping: We absolutely ship worldwide! Rates: Shipping costs to Canada and other international destinations vary based on location and customs.
Can I place large custom or bulk corporate orders? Occasions: Yes, we love doing large custom orders! We handle corporate gift boxes, wedding favors, corporate activations, bridal party proposals, and anniversary gifts. Features: Each large order can be customized with your own unique label and a signature scent blend to make it truly special.
Does Einnim offer wholesale partnerships? Availability: We sure do! Wholesale ordering's fully open. How to Shop: Email us at hello@einnim.com to connect or browse our wholesale options directly.
What's Einnim's return and exchange policy? Eligibility: We're completely committed to your satisfaction! We're happy to accept returns or product exchanges on eligible retail items. Exclusions: Bar soaps are strictly excluded from returns or exchanges. Details: Check the unique policy listed on each individual product page.
How do I redeem a physical gift card from the closed Oak Park location? Process: No problem at all! Just email hello@einnim.com with the last four digits of your physical card. Replacement: If the balance is unused, we'll gladly issue a replacement e-gift card. Expiration: Einnim gift cards never expire and work online for all products and experiences.
Why does Einnim require a Terms of Use agreement at checkout? Compliance: It's required for GDPR compliance for all online e-commerce purchases. We want you to feel entirely confident and comfortable throughout your checkout experience. Alternative: If you prefer not to check out online, we encourage you to visit one of our local partner retail locations.
Where can I find your Terms of Use and Privacy Policy? Policy Link: You can review the full details of our terms and privacy guidelines on our page.
Does Einnim use AI-generated images on its website? Usage: Yes, we occasionally use AI to enhance product photos or simulate workshop moments. Reasoning: We're still growing our catalog, and we highly prioritize our clients' privacy since many in-home sessions are private. We appreciate your support as we share more real-life, behind-the-scenes moments along the way!