FAQs
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CAN I BOOK AN EVENT WITHOUT AN OPERATING FEE?
A $175 flat operating fee is required for all private events. This fee covers staffing and operational costs associated with scheduling and execution.
WHAT OTHER EVENTS DOES EINNIM OFFER?
We offer a range of DIY workshop experiences.
Creation options include soy wax candles, bath bombs, vegan-friendly soaps, sugar scrubs, incense cones, and more.
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Check out our menu of experiences here!
CAN I SCHEDULE A PICK-UP FOR MY CREATION/ONLINE ORDER?
We offer a range of DIY workshop experiences.
Creation options include soy wax candles, bath bombs, vegan-friendly soaps, sugar scrubs, incense cones, and more.
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For additional information, please contact hello@einnim.com.
DOES EINNIM OFFER WHOLESALE PARTNERSHIPS?
We sure do! Email us at info@einnim.com or head to our wholesale website to shop!
WHAT IF I AM NOT SATISFIED WITH MY PURCHASE?
Einnim is committed to customer satisfaction. We are happy to accept returns or exchanges on eligible products, with the exception of soaps.
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Please refer to the return and exchange policy listed on each individual product page for specific details.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER FOR SHIPPING?
Candles
Because our candles are made to order, please allow 3–5 business days for production, plus approximately 5–7 business days for shipping.
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Soaps + Other Products
All other Einnim products are produced 2–3 weeks in advance and are ready to ship at the time of purchase.
DO YOU SHIP OUTSIDE OF THE UNITED STATES?
Yes!
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Shipping costs to Canada may vary.
WHAT SHIPPING SERVICE DO YOU USE?
Currently, we ship exclusively via USPS in order to maintain our free domestic shipping offering.
While USPS may experience occasional delays, we actively monitor all shipments daily and receive tracking updates to ensure your order is moving as expected.
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If an issue arises, we will contact you directly via email from hello@einnim.com to determine next steps.
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If you are located in the Chicago area, we recommend selecting store pickup at checkout.
DO YOU TAKE LARGE CUSTOM ORDERS?
Yes — absolutely.
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Visit our Large Orders page to learn more about bulk and custom gifting options.
From wedding favors and birthday gifts to corporate gift boxes, bridal party proposals, and anniversary gifts, we do it all.
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Each large order can be customized with your own label and a signature scent to make it truly special.
DO I NEED TO AGREE TO THE TERMS OF USE IN ORDER TO MAKE AN ONLINE PURCHASE?
Due to GDPR compliance requirements, all e-commerce purchases must be accompanied by an authorized agreement from the purchasing party at checkout.
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We want every customer to feel confident and comfortable throughout their purchasing experience.
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If you are located in the Chicago area and prefer to shop in person, we encourage you to visit one of our partner locations where Einnim products are available.
WHERE CAN I FIND YOUR TERMS OF USE + PRIVACY POLICY?
Head on over to Terms of Use + Privacy Policy. Please feel free to Get in Touch if you have any additional questions.
NOW THAT THE OAK PARK LOCATION IS CLOSED, HOW DO I REDEEM PHYSICAL GIFT CARDS?
No problem at all. Simply email hello@einnim.com with the last four digits of your physical gift card. If the balance has not already been used, we’ll issue a replacement e-gift card for the remaining amount.
Please note that Einnim gift cards do not expire. You can use your gift card online for a variety of products and experiences.
DO YOU USE AI-GENERATED IMAGES?
Yes—sometimes! As a small but growing business, we’re still building our image catalog so you can see, in real time, what all the buzz is about. We occasionally use AI to enhance our product photography or to simulate moments from experiences we haven’t been able to capture just yet (usually because we’re in the middle of all the fun).
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We also take our clients’ privacy seriously. Many of our in-home workshops are private events, which means snapping photos isn’t always possible. Stay tuned as we continue to share more behind-the-scenes and real-life moments along the way.
WHAT ARE YOUR PAYMENT AND BILLING POLICIES?
Einnim does not offer delayed payment terms, including Net 30.
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Payment is required before any work begins. Depending on the project or experience, this may be a deposit or full payment. Bookings are not confirmed and work will not commence until payment has been received.
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All pricing is fixed and non-negotiable.
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All payments and deposits are non-refundable, including in the event of cancellation, rescheduling, or changes in scope.
DO YOU HAVE MINIMUMS FOR EVENTS AND CUSTOM ORDERS?
Yes. All private events and custom projects have minimum guest counts or order minimums, which vary by experience. Minimums are required to reserve a date and allocate materials and staff.
CAN I RESCHEDULE MY EVENT OR ORDER?
Reschedules are considered on a case-by-case basis and are subject to availability. Payments remain non-refundable, and rescheduling fees may apply depending on timing and scope.
(This prevents last-minute chaos.)
WHAT HAPPENS IF MY GUEST COUNT CHANGES?
Final headcounts are required in advance of the event. Additional guests may be accommodated if materials and staffing allow and will be billed accordingly. Reductions in guest count do not qualify for refunds.
HOW CUSTOMIZABLE ARE YOUR PRODUCTS AND EXPERIENCES?
Einnim offers a high level of customization across select products and experiences. Depending on the item or workshop, customization may include signature scents, custom labels, packaging, or curated experience details.
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Customization availability varies by product and experience and may require minimum quantities, additional lead time, and added fees. All custom details must be finalized before production begins.
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For custom requests, please contact hello@einnim.com to discuss options and timelines.
WHAT AREAS DO YOU SERVE FOR EVENTS?
Einnim provides on-site events within a 40-mile radius of Oak Brook, Illinois. Events outside of this service area may be subject to additional travel fees and availability.
WHAT IS THE DIFFERENCE BETWEEN AN IN-HOME AND LARGE/CORPORATE EXPERIENCE?
In-home workshops are designed for smaller, more intimate gatherings and are hosted in a private residence. These experiences typically accommodate fewer guests, require minimal setup, and offer a relaxed, hands-on format.
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Large and corporate workshops are designed for bigger groups, workplace settings, or public venues. These experiences involve additional planning, materials, staffing, setup, and breakdown, and may include structured timing, branding elements, or multiple activity stations.
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Because of these differences, pricing, minimums, operating fees, and lead times vary between in-home and large or corporate workshops.
HOW FAR IN ADVANCE CAN I BOOK?
Bookings are accepted on a rolling basis and are subject to availability. We recommend booking as early as possible, especially for weekends, large events, and corporate workshops.
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Please refer to our booking calendar for real-time availability. Dates are only secured once payment has been received; until payment is completed, availability is not guaranteed.
DO YOU OFFER FREE SHIPPING?
Yes! We offer free domestic shipping on all U.S. orders over $25. Orders under $25 ship at a $5 flat rate. Additional fees apply for Canada.